Kinoko
Business Type: Casual Dining Restaurant
Location: India
Kinoko is a popular casual dining restaurant focused on delivering quality food and a consistent customer experience. As online orders increased, Kinoko began facing challenges with high commissions, limited customer insights, and heavy dependency on third-party platforms.
Challenge to Solution: A Smarter Way to Grow
OnAp helped Kinoko move from third-party dependency to a branded, direct ordering ecosystem — restoring control over margins, customer data, and digital growth.
The Challenge
Kinoko relied primarily on food aggregators to generate online orders. While these platforms provided visibility, they came with significant drawbacks:
- High Commissions That Cut Deeply Into Profits
- Limited Control Over Branding, Pricing, And Customer Data
- Delayed Settlements And Unclear Payouts
- Dependence On Third-Party Platforms For Visibility
- Disconnected Systems For Orders, Delivery, And Reporting
Kinoko needed a solution that would help them shift toward direct ordering while maintaining operational efficiency.
The Solution
OnAp partnered with Kinoko to create a complete branded digital ecosystem tailored to their business needs.
The solution included:
- Their Own Branded Website And Mobile Apps
- Direct Access To Customers And Order Data
- Centralized Order, Delivery, And Booking Management
- Transparent Payouts And Real-Time Insights
- Tools That Grow Alongside The Business
This setup enabled Kinoko to move away from aggregator dependency and build a direct ordering channel.
How ONAP Helped?
OnAp equipped Kinoko with a fully branded digital ecosystem that enabled direct ordering, real-time tracking, and centralized operations — reducing costs while improving efficiency.
Branded Online Presence: A custom website & app that reflected Kinoko’s brand identity and improved customer recognition.
Direct Online Ordering: Customers could order directly from Kinoko without third-party interference or extra costs.
Live Order Tracking: Real-time updates improved transparency and customer satisfaction.
Centralized Management: Orders, menus, and pricing managed from a single dashboard.
Lower Commissions & Faster Settlements: Reduced commission costs significantly improved cash flow and profitability.
The Results
By shifting to direct ordering with OnAp, Kinoko improved profitability, regained pricing control, and strengthened customer relationships — all while reducing dependency on third-party platforms.
Higher Profit Margins: Increased share of direct orders led to better margins on every sale.
Greater Pricing Control: Freedom to adjust pricing and run promotions without restrictions.
Improved Customer Retention: Repeat orders increased due to smoother ordering experience.
Stronger Brand Loyalty: Customers associated their experience directly with Kinoko.
Conclusion
By adopting OnAp, Kinoko successfully transformed from aggregator dependency to owning its digital ordering journey. The result was a more profitable, brand-driven, and customer-focused online presence.
Want results like Kinoko?
Start your digital journey with OnAp today.