At OnAp, we value our customers. This Refund Policy explains the conditions under which refunds are provided and how you can request one.
Customers may request a refund for orders or purchases made on OnAp within 72 hours of the transaction.
Refunds are applicable only for valid orders that meet our refund criteria, such as incorrect charges, failed deliveries, or cancellations initiated by the customer.
To request a refund, please contact our support team through the app or website within 72 hours of your order.
Provide your order details, reason for the refund, and any supporting documents or screenshots if applicable.
Once your request is reviewed and approved, refunds will be processed back to the original payment method.
Processing may take up to 5-7 business days depending on your bank or payment provider.
Refunds will not be provided for orders exceeding the 72-hour period, or for orders that were completed successfully without issues.
Refunds are also not available for promotions, discounts, or loyalty rewards unless otherwise stated.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and continued use of our platform constitutes acceptance of the updated policy.